The Twitter feed of US Airways posted an extremely not-safe-for-work picture on Monday that remained up for roughly one hour before it was eventually removed.
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Communications Major
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Shifts and nuances in the way we communicate online.
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KazzaDrask Media
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Scoop.it!
The good news? Social media has given customers some power. The bad news? Some of those customers want to abuse it by writing and posting scathing reviews rather than attempting to contact the business owner/manager and give him or her the chance to make good on a bad experience. This was once known as "customer service". 
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